Privacy Policy

1. Introduction

DwarfCDN ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our content delivery network and DNS services.

2. Information We Collect

2.1 Account Information

When you register for an account, we collect:

• Name and email address
• Company name (if applicable)
• Billing information and payment details
• Account credentials

2.2 Service Usage Data

When you use our services, we automatically collect:

• DNS queries and responses
• CDN request logs (URLs, response codes, timestamps)
• Traffic volume and bandwidth usage
• IP addresses and geographic location data
• Browser and device information

2.3 Technical Information

• Server logs and system performance metrics
• API usage and authentication logs
• Security event logs

3. How We Use Your Information

We use the collected information for:

• Providing and maintaining our services
• Processing payments and managing subscriptions
• Analyzing service performance and optimization
• Detecting and preventing fraud and abuse
• Complying with legal obligations
• Communicating with you about your account and services
• Improving our services and developing new features

4. Data Storage and Security

4.1 Data Location

All data is stored on servers located in the United States. We do not transfer data outside the US unless required by law or with your explicit consent.

4.2 Security Measures

We implement industry-standard security measures including:

• Encryption of data in transit (TLS/SSL)
• Encryption of sensitive data at rest
• Regular security audits and penetration testing
• Access controls and authentication requirements
• Monitoring and logging of security events

4.3 Data Retention

We retain your information for as long as your account is active or as needed to provide services. Log data is typically retained for 90 days for operational purposes and up to 1 year for security and compliance purposes.

5. Information Sharing

We do not sell your personal information. We may share information with:

5.1 Service Providers

We may share data with third-party service providers who perform services on our behalf, such as payment processing, email delivery, and hosting services. These providers are contractually obligated to protect your information.

5.2 Legal Requirements

We may disclose information when required by law, including:

• Compliance with legal process or court orders
• Protection against fraud or illegal activity
• Protection of our rights, property, or safety
• Investigation of potential violations of our terms

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change.

6. Your Rights

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to certain processing of your information
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at privacy@dwarfcdn.com.

7. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Maintain your session and preferences
• Analyze service usage and performance
• Improve user experience
• Prevent fraud and abuse

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our services.

8. Third-Party Links

Our services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Users

If you are accessing our services from outside the United States, please be aware that your information will be transferred to and processed in the United States, where data protection laws may differ from those in your country.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: privacy@dwarfcdn.com
Mail: DwarfCDN Privacy Team
Phoenix, Arizona
United States

13. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect and how it is used
• The right to delete personal information (subject to certain exceptions)
• The right to opt-out of the sale of personal information (we do not sell data)
• The right to non-discrimination for exercising your CCPA rights

To exercise these rights, please contact us at privacy@dwarfcdn.com with "California Privacy Rights" in the subject line.